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+52 1 998 406 7330 info@besttoursincancun.com

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

Login

Terms, Conditions and Cancelation Policy

Groups (ten or more persons)

Groups of ten or more persons should therefore book for the appropriate number of people online when clicking Book Now on our page or contact us to schedule a private tour which is the only way to guarantee your group will take the tour together. Please email us at groups@besttoursincancun.com

 

Booking

Your ticket and booking confirmation will be sent to you automatically by email upon successful completion of your order. If you do not receive this mail for any reason, you are asked to contact us at info@besttoursincancun.com, as it may mean that your order has not been successfully processed. Please check your junk or spam folder first.

You should print your ticket or be ready to show it on your smartphone or tablet, and present it alongside a valid photo ID before the start of your tour. 

Your tour ticket includes your guide(s), and may include transportation costs where specifically indicated. Food, beverage, and anything else not specifically included in the tour price is not included.

Children under 6 may participate on the tour with exception of some of the activities. 

 

CANCELLATIONS AND REFUNDS

Bundles

If you purchase a bundle and you only made one or none of the tours the payment is not refundable.

Our Fault

We work very hard to ensure that all tours run as scheduled and enjoy a 99% success rate. When a tour cancels, and it is the fault of CANCUN ATV TOURS, we will refund your pre-bought ticket as well as offer up to 20% of the value of the original ticket price as credit towards the purchase of another tour as compensation. This credit cannot be used in any other way and will not be cashable.

Your Request

Should you not be able to attend your tour and need to cancel a tour booking letting us know at least 24 hours before your tour, we will cancel your ticket and credit you 50% of the purchase price towards the purchase of an additional future tour. We have a no refund policy, unless we are at fault for the cancellation of your tour.

Acts of God

We may not be held responsible should we be unable to offer a tour due to Acts of God, (tsunamis, earthquakes, hurricanes, extreme weather, etc.).

 

PARTICIPATION IS VOLUNTARY

Participation on any tour is strictly voluntary and your guide can reserve the right to deny participation to anybody for any reason at any time. Also, we can deny the participation if clients under the influence of alcohol or drugs.

As in all human endeavors, there is a level of risk. We do our best to keep the risk to a minimum. BEST TOURS IN CANCUN, its contractors, parent and subsidiary companies, partners and employees assume no liability or responsibility for any injury, loss, damage or inconvenience sustained by any person using its services, nor to their property.

 

PRIVACY

BEST TOURS IN CANCUN will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes.

Lost and found

We take no responsibility on personal articles left behind on the park or the van.

Photo services

The photos or videos bought in the park are with an independent contractor so we have no influence on their work and how they deliver and the timing when they do it.

Unless you buy the Photo and Video Package at our website.

 

EMERGENCY CONTACT

The contact for all inquiries is that of our Head Office in Cancun. You may reach us during office hours, (All week 9am – 8pm CET) and on +52 1 998 406 7330

 

THIRD PARTY TOURS, ACTIVITIES AND ADDONS

Some of the tours and activities offered on our website are operated by third party partners.

These constitute a selection of experiences that we have carefully picked out with the aim to provide you with the best experience during your tours. These experiences are not provided by us, but have been chosen by our specialists from an array of offers based on their quality and value, and have been tested thoroughly by them. As such, we would appreciate any feedback you would like to give us so we can continue to provide you with the best quality.

For all those tours, please note that we clearly state, «This tour is operated by our partners» and will get a co-branded ticket. In case of cancellations and refunds, the third party’s corresponding policy will apply.